Privacy Policy
Last updated: January 15, 2026
1. Introduction
PrimeVistaTV (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our live TV and IPTV streaming service, including our website at primevistatv.com and any associated applications.
By using PrimeVistaTV, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our service.
2. Information We Collect
We collect information you provide directly to us, as well as information collected automatically through your use of the service:
Information you provide:
- Account registration information (name, email address, password)
- Payment information (processed securely by third-party payment processors we do not store full payment card numbers)
- Communications with our support team
- Survey responses or feedback you choose to provide
Information collected automatically:
- Device information (device type, operating system, device identifiers)
- Usage data (channels viewed, viewing duration, features used)
- IP address and general geographic location
- Log data (access times, pages viewed, browser type)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our streaming service
- Process payments and manage your account
- Send transactional emails (receipts, password resets, service notifications)
- Respond to customer support requests
- Monitor and analyze usage patterns to improve service quality
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Information Sharing
We may share your information with:
- Service providers: Third-party vendors who perform services on our behalf (payment processing, analytics, email delivery, customer support tools)
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with a merger, acquisition, or sale of assets
- Protection of rights: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive account data
- Regular security assessments
- Access controls limiting who can access customer data
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing emails at any time using the link in any email
To exercise these rights, contact us at support@primevistatv.com.
7. Cookies
We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can control cookie settings through your browser settings. Disabling cookies may affect certain features of our website.
8. Children's Privacy
PrimeVistaTV is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us immediately and we will delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. Your continued use of the service after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Email: support@primevistatv.com
Website: primevistatv.com/contact