Refund Policy
Last updated: January 15, 2026
Our Commitment
PrimeVistaTV offers a 24 H free trial on all plans so you can fully evaluate the service before committing to a paid subscription. We want you to be confident in your purchase, and we handle refund requests fairly.
Standard Refund Policy
After the free trial period, PrimeVistaTV subscriptions are non-refundable. Subscription fees are charged in advance for the billing period selected (monthly or annually). If you cancel mid-period, you retain access through the end of the paid period but are not eligible for a prorated refund.
Exceptions When Refunds Are Issued
We may issue full or partial refunds in the following circumstances:
- Billing error: If you were charged an incorrect amount due to a technical error on our end
- Duplicate charge: If you were billed twice for the same subscription period
- Extended service outage: If the PrimeVistaTV service was unavailable for more than 72 consecutive hours due to our infrastructure failure
- First-time subscribers: If you contact us within 48 hours of your first paid charge and have used the service for fewer than 24 H ours total, we will review your request
Annual Plans
Annual plan subscribers who wish to cancel within the first 7 days of their first annual payment (after the trial period) may request a refund minus any promotional discounts applied. After 7 days, annual plans are non-refundable.
How to Request a Refund
To request a refund, email us at support@primevistatv.com with:
- Your account email address
- The date and amount of the charge in question
- A brief explanation of your refund request
We will respond within 2 business days. Approved refunds are processed within 5–10 business days depending on your payment provider.
Chargebacks
We ask that you contact us before initiating a chargeback with your bank or card issuer. Chargebacks initiated without prior contact may result in immediate account suspension. We are happy to resolve any billing disputes directly and quickly.
Contact
Refund requests and billing questions: support@primevistatv.com